PASS features
Care planning, rostering, medication, reporting and finance in one platform.
Care plans and assessments
Give carers the detail they need.
Record each person's needs, preferences and risks, then build their care plan. Carers can see the latest information in the PASS app.
- Care planning
Create personalised care plans and share them with carers through the app.
- Assessments and risk assessments
Assess care needs and risks, and keep a record of each review.
- 120+ templates
Start with a template for your care plans, assessments and forms.
- Document builder
Build your own forms, policies and templates in PASS.
- Body mapping
Record marks, wounds and skin changes on a body map.
- GP Connect
View GP information, including medication and allergies, for clients in England. Access is restricted to authorised staff.
Carer app and eMAR
Support carers at every visit.
Carers can check care plans, record medication and write visit notes on their phone. Updates sync to the office, so your team can follow the day's care.
- Carer app
Check visits, follow care plans and record notes on iOS and Android.
- eMAR
Record medication at the visit and flag missed doses for follow-up.
- Electronic call monitoring
Record when carers arrive and leave each visit.
- NFC and QR check-in
Check in by tapping a tag or scanning a code in the client's home.
- Offline working
Record care without a signal. The app syncs when the phone reconnects.
- Voice to text
Dictate visit notes instead of typing them.
- Biometric login
Sign in to the PASS app using fingerprint or face recognition.
Reporting and compliance
See what needs your attention.
Follow visits, medication records and incidents across your service. Keep track of issues and use your care records to prepare for inspections.
- Reporting and dashboards
Review visits, punctuality, medication and care quality across your service.
- Alerts and reminders
Keep track of missed doses, late visits, overdue tasks and upcoming reviews.
- Incident reporting
Record incidents such as falls or medication errors, along with the action taken.
- Care journal
Log issues for the office team and assign someone to follow up.
- Employee checklists
Track onboarding, training and compliance tasks for each role.
- Timelines of care
View a client's care history in date order.
- openPASS family portal
Share care updates with families through openPASS.
Rostering and invoicing
Plan visits. Manage the hours and invoices.
Build rotas around your clients and carers, then use visit records to prepare invoices, timesheets and payroll exports.
- Rostering
Build and adjust rotas around care needs, carer availability and travel.
- Capacity planningPASSgenius™
Compare planned care with staff availability to see where you need cover.
- Invoicing
Create invoices from recorded visits.
- Invoice templates
Choose how visits and totals appear on your invoices.
- Timesheets and payroll exports
Use recorded visit times to prepare timesheets and export payroll data.
AI teammates
Less admin, with AI working alongside you.
Find cover for visits, draft care plans from conversations and catch up on care notes with AI support in PASS.
- Schedule Hero
Get ranked plans for visits that need assigning, based on care needs, availability, travel and continuity. Compare the options, make edits and decide what to publish.
- Assessment Hero
Record a care conversation and get draft answers for your chosen templates. Check each answer against the transcript, edit and approve.
- AI care note summariesPASSgenius™
Catch up on care notes with summaries that highlight changes and potential risks.
- Smart dashboardsPASSgenius™
Choose the information you need to monitor staffing, punctuality and demand.
- Care package and contract checksComing soon
Check capacity, care needs and potential margin when considering new care packages.
Common questions
Pricing, switching, security and support.
What does PASS include?
PASS brings together care planning, rostering, eMAR, the carer app, reporting, invoicing and AI support in one platform.
How much does PASS cost?
Plans start from £185 a month. See the pricing page to find the right plan for your service, or book a tour for a personalised quote.
How long does it take to switch to PASS?
The PASS team will agree a setup plan with you and provide training and support as you move from your current system. We can guide you through preparing and transferring your data. See how switching works.
What training and support do we get?
Training is included, with live sessions, videos and practical guides for each role. You also get 24/7 UK support by phone and chat, plus an account manager.
Is PASS NHS assured and secure?
Yes. PASS is on the NHS assured solutions list for digital social care records and is DSCR compliant. It is certified to ISO 27001 and ISO 9001, holds Cyber Essentials Plus and runs on secure AWS cloud infrastructure. Data is encrypted, staff see only what their role needs, and every change is logged. Visit the security centre.
Can we access GP information in PASS?
Yes. GP Connect lets authorised staff at services in England view information from a client's GP record, including medication and allergies, within PASS.
Does the carer app work without signal?
Yes. The PASS app works offline on iOS and Android. Carers keep recording visits and notes without signal, and PASS syncs the record to the office when the phone reconnects.
What can families see in openPASS?
Families see the care updates you choose to share, such as daily notes, visits and medication changes. You set permissions for each person, and families can message your team securely in the openPASS app or on the web.
See how PASS could work for your service.
Book a 30-minute tour to explore the features that matter to your team and get answers to your questions.