Care planning · Rostering · eMAR · Reporting · Finance
The home care platform that works alongside your team
From assessment to invoice, PASS gives your team one shared workspace to plan, deliver and evidence care, with AI support at every step.
Trusted by 1,250 services to deliver 15.5 million visits every year
Trusted by 1,250 home care services to deliver 15.5 million visits every year
Meet PASS
See how PASS brings your service together
One shared workspace. Every role connected
Care workers, coordinators, managers and auditors all play a part. PASS brings their work together in one shared workspace, with the information they need and built-in AI support to help keep care moving.
One platform. All the tools your team needs
Plan care
Personalised plans that keep everyone on the same page.
Schedule visits
Plan visits around care needs, availability and travel.
Manage invoicing
Turn live visit data into accurate invoices.
Evidence care
Keep evidence connected and ready for inspection.
Record on the go
Record visits, tasks and notes, keeping the office updated as care happens.
Manage meds
Keep medication records up to date and flag missed doses.
Manage documents
Create, share and update forms, policies and templates in one place.
Work with AI
AI in PASS
A new kind of teamwork.
Your team brings the care, experience and judgement. AI brings another pair of hands. Together, you can keep care moving.
Find the right cover. Keep care moving.
When visits need assigning, Schedule Hero suggests ranked plans based on availability, travel, continuity and care needs. Your coordinator compares the options, makes any changes and chooses what to publish.
Explore Schedule Hero
A fresh pair of eyes on every care note.
PASSgenius™ brings together key updates, potential concerns and positive changes from care notes. Your team gets a clearer picture of what needs a closer look, with the original notes there to check.
Explore care note summaries
See the bigger picture. Decide what comes next.
Bring patterns in visits, travel and service performance into view with PASSgenius™. Your team can explore the detail, ask better questions and decide where to focus next.
Explore smart dashboards
Your conversation. A head start on the record.
Record a care conversation and let AI turn it into draft care plans and assessments. Your team checks the source, edits the details and signs off before anything becomes part of the record.
Getting started
Switch to PASS with guided onboarding
Onboarding made simple
We help move your data and agree a clear setup plan, so everyone knows what happens next.
Training that sticks
Help everyone get confident with live sessions, on-demand videos and practical guides tailored to their role.
Support that shows up
Get practical answers from our UK support team, with help available when you need it.
Information and data
Security built into every part of PASS
ISO-certified & NHS-assured
Protected to ISO 27001 and Cyber Essentials Plus standards, backed by secure AWS cloud infrastructure.
GDPR-compliant from the ground up
Data is encrypted, access is controlled, and every change is logged automatically.
Permissions that protect people
Staff only see what’s relevant to their role, keeping personal information private and safe.
Why us?
PASS is perfect if...
you need clear oversight of your service
PASS brings plans, notes, meds, rotas, and alerts into one live view. You spot risks sooner, act faster, and run a safer service.
admin is taking over the week
PASS automates the busywork and joins up care and finance. Less paperwork. More time for people.
visits are running late and rotas feel stretched
PASS plans efficient rotas, shows travel time, and balances workloads. Fewer late or missed visits. Happier clients and staff.
you want stress-free inspections
PASS keeps audit-ready records, eMAR, incidents, and one-click reports in one place. NHS assured and 100% DSCR compliant.
Make it yours
Built for every role in your service
For care managers
See what is happening across your service, manage risk early, and stay ready for inspections every day.
For care coordinators
Keep rotas full, handle last minute changes quickly, and stay in control without the daily firefighting.
Digital care planning
Person-centred care plans in your pocket
Pick a template, personalise it, and PASS keeps everyone working from the latest version.
120+ templates and assessments. Personalised and compliant in minutes
AI summaries highlight risk and show important patterns in a few seconds
Alerts for incomplete tasks and missed meds & notes
Roster and finance
Schedule (and invoice) care like clockwork
PASS connects visits, carers and rates, so your days run smoothly and you get paid the right amount every time.
Drag-and-drop rotas that handle sickness and changes in seconds
Live visit data linked to billing for fewer disputes and faster payments
Reduced late or missed calls, so you protect revenue and keep commissioners happy
Audits & reporting
Be inspection-ready every day
PASS keeps evidence organised and up to date, so there’s no scramble when inspectors arrive.
All notes, visits and audits in one place ready to share at a moment’s notice
Real-time oversight and clear reporting so you can show safe, consistent care with confidence
Proven to support inspection ratings, with PASS users 37% more likely to achieve 'Outstanding' or equivilent
Book a free tour
Ready to meet your new AI teammates?
See how PASS fits the way you work with live examples
Ask about AI care planning, rostering, auditing, or anything else
Get a clear plan and pricing for your service
Free and no obligation!
Customer success
Trusted by 85,000+ care professionals
"PASS enables us to be really responsive. Care plans can be updated immediately."
Questions and answers
Care management software brings care plans, scheduling, eMAR and reporting into one place. It reduces paperwork, improves punctuality and makes inspections simpler.
Most services go live in around 30 days. We help migrate your data, set up your site, and agree a simple plan. You get a dedicated account manager and UK support throughout. Learn more about our free smart Switch service.
Simple monthly pricing with no hidden fees. Your subscription includes support, updates and security. See our pricing page and request a tailored quote.
Security comes first. PASS is 100% DSCR compliant, ISO 27001 certified, Cyber Essentials Plus certified, and undergoes regular penetration testing. Data is hosted on secure AWS cloud infrastructure.
Book a demo
Get a tailored walkthrough, clear pricing and practical answers from a home care software specialist.
Latest in care management
Stay up to date with the latest trends and best practices
Did you know? Care providers using PASS are 37% more likely to be rated outstanding when compared to the national average.
