Stay connected🔗 to your loved one's care, anytime, anywhere

Access real-time care updates, giving you peace of mind and full transparency of care through openPASS, our secure family and friends portal.

Helpful links to get started

Request access to openPASS as a family member or friend

Use your unique ID number to gain secure access to care notes and more.

Visit our help and support centre

Learn how to access and use our friends and family portal.

Check if your care provider is using openPASS

Don’t have a unique ID number? Send us a message here.

Are you a care provider? Learn more about openPASS now

Learn how our friends and family portal supports outstanding care.

What is openPASS, the family and friend portal?

openPASS keeps you connected to your loved one’s care with real-time updates on daily activities, medication changes, and more. You can securely message care staff to ask questions or get updates, and customise what information you want to see.

It’s a simple way to stay informed and have peace of mind, knowing your loved one is well cared for.

Real-time care updates

Stay informed with instant updates on daily notes, medication changes, and care activities through the openPASS portal.

Secure messaging

Easily communicate with care staff about your loved one’s needs using our secure messaging system.

Customisable access

Only authorised family members, friends and healthcare professionals can access openPASS via the web and mobile app.

Start using openPASS today

Use your unique ID number to gain secure access to care notes and more.

Help and support centre

Support

What is openPASS and how does it work?

Learn the essentials of openPASS: what it is, how to check if your care provider is set up, security features, device compatibility, and the differences between the app and web versions. Plus, find support if needed.

Support

Getting set up with openPASS

Set up 24/7 access, view care notes at home, understand any associated costs, and manage power of attorney access. This guide ensures smooth setup and secure communication with the care team.

Support

openPASS web user guide

Discover how to sign in, view care receivers, access care notes (homecare and residential), review care plans, and explore care receiver information through the web version of openPASS.

Support

openPASS mobile user guide

Get step-by-step instructions on downloading the app, creating an account, scanning QR codes, viewing care notes, managing bookings, sending messages, and handling multiple care receivers.

Support

Troubleshooting openPASS

Encountering issues? Learn how to resolve login problems, recover usernames or passwords, and meet device requirements. Understand what happens when a care period ends or access is no longer needed.

Back to PASS

Discover PASS care management software

openPASS is powered by PASS, a trusted platform that simplifies care planning, reporting, and scheduling. Discover how PASS ensures smooth communication and transparency in care management.